Privacy policy

Privacy Policy

Last Updated: September 4, 2026

Buffalo Window Washing LLC (“Buffalo Window Washing,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request an estimate, contact us, become a customer, or provide information through advertising platforms such as Facebook and Instagram.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • First and last name
  • Email address
  • Telephone number
  • Service address, billing address, or property address
  • Information about the services you are interested in
  • Details about your property or project
  • Photos or other information you provide when requesting an estimate
  • Appointment and scheduling information
  • Communications you have with us by phone, text message, email, website form, social media, or other methods
  • Payment and transaction information when you purchase services from us

We may also automatically collect certain information when you visit our website, including:

  • IP address
  • Browser and device information
  • Operating system
  • Pages viewed
  • Referring website or advertisement
  • Date and time of visits
  • General location information
  • Website interactions
  • Advertising and analytics information

2. How We Collect Information

We may collect information through:

  • Our website and online forms
  • Estimate or quote request forms
  • Phone calls
  • Emails
  • SMS or text messages
  • Customer scheduling and service systems
  • Facebook and Instagram advertisements and lead forms
  • Other social media platforms
  • Online advertising platforms
  • Cookies, pixels, tags, and similar technologies
  • Communications with our employees or representatives

3. How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries
  • Provide estimates and quotes
  • Contact you about a service request
  • Schedule, confirm, and perform services
  • Communicate regarding upcoming or completed work
  • Provide customer service
  • Process payments
  • Maintain customer and service records
  • Send appointment reminders and service-related notifications
  • Follow up regarding estimates or services you have expressed interest in
  • Send promotional or marketing communications where permitted by law and consistent with any consent you have provided
  • Improve our website, advertising, customer experience, and services
  • Measure the effectiveness of our advertising
  • Prevent fraud or misuse
  • Comply with applicable legal and regulatory requirements

We will use your information only for legitimate business purposes and in accordance with applicable law.

4. Facebook and Instagram Lead Ads

Buffalo Window Washing may advertise through Meta platforms, including Facebook and Instagram.

If you submit information through a Facebook or Instagram Lead Ad, Instant Form, or similar Meta lead-generation feature, Meta may collect information from you and provide that information to Buffalo Window Washing.

Depending on the form, this information may include:

  • Your name
  • Email address
  • Phone number
  • Property or service address
  • Services you are interested in
  • Information about your project or property
  • Answers to questions included in the lead form

We may use information received through Meta Lead Ads to:

  • Respond to your request
  • Provide an estimate or quote
  • Contact you about the service you requested
  • Schedule services
  • Follow up regarding your inquiry or estimate
  • Provide customer service
  • Send other communications that you have agreed to receive

We will use information received through Meta Lead Generation Features in accordance with this Privacy Policy, the disclosures presented to you when you submit the form, and applicable law.

Buffalo Window Washing does not sell information obtained through Meta Lead Ads.

Your use of Facebook and Instagram is also subject to Meta's own privacy policies and practices. Buffalo Window Washing does not control how Meta independently collects or processes information through its platforms.

5. Phone Calls, Emails, and Text Messages

If you provide your telephone number or email address to Buffalo Window Washing, we may use it to communicate with you regarding:

  • Your inquiry
  • An estimate or quote
  • Scheduling
  • Appointment reminders
  • Service updates
  • Customer service
  • Follow-up regarding services you requested or expressed interest in
  • Promotional communications where permitted and where appropriate consent has been obtained

Providing your contact information does not automatically mean you have consented to every type of marketing communication.

Where consent is required by law for marketing calls or text messages, we will obtain the appropriate consent.

You may opt out of promotional text messages at any time by replying STOP. You may unsubscribe from promotional emails using the unsubscribe instructions contained in the email or by contacting us.

Message and data rates may apply to SMS communications. Message frequency may vary.

Service-related or transactional communications may still be sent when reasonably necessary to provide services you have requested.

6. Cookies, Analytics, and Advertising Technologies

Our website may use cookies, pixels, tags, scripts, and similar technologies to operate the website, understand how visitors use it, measure advertising performance, and improve our marketing.

These technologies may collect information such as:

  • IP address
  • Device and browser information
  • Pages visited
  • Website interactions
  • Referring websites
  • Advertisements viewed or clicked
  • Approximate geographic location

We may use third-party services such as Google, Meta, or other analytics and advertising providers to help us understand website activity and evaluate our advertising.

These third parties may use their own cookies or similar technologies and process information according to their own privacy policies.

You may be able to limit certain cookies or tracking technologies through your browser settings, device settings, advertising-platform settings, or any privacy controls made available on our website.

Disabling certain cookies may affect the functionality of some parts of the website.

7. How We Share Information

We may share personal information with trusted companies that help us operate our business and provide services.

These may include providers that assist with:

  • Customer relationship management
  • Scheduling and dispatching
  • Payment processing
  • Email and text communications
  • Website hosting
  • Website development
  • Advertising
  • Analytics
  • Accounting
  • Business administration
  • Data storage
  • Customer service

These service providers may access personal information only as necessary to perform services on our behalf or as otherwise permitted by law.

We may also disclose information:

  • When required by law, subpoena, court order, or other legal process
  • To protect the rights, safety, or property of Buffalo Window Washing, our customers, or others
  • To investigate suspected fraud, security issues, or unlawful activity
  • In connection with a merger, acquisition, financing, sale, restructuring, or transfer of some or all of our business or assets

We do not sell personal information for money.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted or stored electronically.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The amount of time information is retained may depend on factors including:

  • Whether you are an active or previous customer
  • The nature of your inquiry
  • Business and customer-service needs
  • Accounting and tax requirements
  • Warranty or service records
  • Legal and regulatory obligations
  • Fraud prevention and dispute resolution

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

10. Your Privacy Choices

Depending on applicable law and where you live, you may have the right to request that we:

  • Provide information about the personal information we maintain about you
  • Correct inaccurate personal information
  • Delete certain personal information
  • Limit certain uses of your information
  • Stop sending promotional communications

To submit a privacy request, contact us at:

contact@buffalowindowwashing.com

We may need to verify your identity before completing certain requests.

You can opt out of promotional emails using the unsubscribe option contained in the email and can opt out of promotional text messages by replying STOP.

11. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

This Privacy Policy applies only to Buffalo Window Washing. We are not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of third parties before providing them with personal information.

12. Children's Privacy

Our website and services are intended for adults seeking residential or commercial property services.

We do not knowingly collect personal information from children under the age of 13.

If we learn that we have unintentionally collected personal information from a child under 13, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technology, services, advertising practices, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

Buffalo Window Washing LLC
1360 Bullis Road
Elma, New York 14059
United States

14. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or would like to make a privacy request, please contact:

Email: contact@buffalowindowwashing.com